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Is 'Wow' Customer Service Worth The Effort And Expense | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in January
Micah Solomon , CONTRIBUTOR

I define wow customer service as “service that goes beyond fulfilling basic customer expectations, and does so in a creative, unexpected way.” The thing about wow customer service is this: In spite of the peppy palindrome name, you don’t do wow as a stunt.

http://www.forbes.com/sites/micahsolomon/2018/01/06/is-wow-customer-service-worth-the-hassle-and-expense/?ss=sales-leadership#7a53c1042d56
 

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